Shipping policy

Shipping Policy

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed.

Processing may take longer during high-volume periods, public holidays, or if order verification is required.

We reserve the right to perform additional checks to verify customer information, shipping addresses, or the legitimacy of an order before dispatch.

2. Shipping Methods & Carriers

We ship through reliable South African courier services (such as The Courier Guy, DHL, or other trusted local courier partners).

Where available, you may choose your preferred shipping option during checkout, including:

Standard Shipping
Express Shipping
Overnight Shipping

All shipments are insured for the value of the products until delivery.

3. Shipping Costs

Shipping costs are calculated at checkout and are based on:

Order weight
Delivery address
Courier service selected

From time to time, EliteRex Wellness may offer free shipping promotions on qualifying orders.

4. Delivery Time

Standard Shipping: 3–7 business days (major metropolitan areas)

Remote or Rural Areas: Delivery times may be longer depending on courier coverage.

Please Note: Delivery estimates are not guaranteed. Delays may occur due to courier operations, severe weather, public holidays, or other unforeseen circumstances.

5. Order Tracking

Once your order has been dispatched, we will send you a tracking number via email.

You can use this tracking number to monitor your shipment directly on the courier's website.

6. Customs, Duties & Import Taxes

Our prices include applicable South African VAT where required.

For international or cross-border orders (where available), any customs duties, import taxes, or related charges are the responsibility of the customer.

EliteRex Wellness is not responsible for delays or additional costs caused by customs authorities.

7. Risk & Title

The risk of loss or damage passes to you once the courier confirms successful delivery.

Ownership of the products transfers to you only after full payment has been received and delivery has been completed.

8. Failed Delivery / Returns to Sender

If delivery cannot be completed due to an incorrect address or the recipient being unavailable, the courier may attempt a second delivery.

If the parcel is returned to us:

We will contact you to arrange redelivery (additional shipping charges may apply).
If you decline redelivery, we may refund the product value (excluding shipping costs) or issue store credit in accordance with our Refund & Return Policy.

9. Lost or Damaged Shipments

If your order arrives damaged or is lost during transit, please contact us immediately.

Email: ______________________

Phone (WhatsApp): 082 956 1217

Please include:

Your order number
Photos of the damaged package or products (if applicable)
Courier tracking information

We will work with the courier to investigate the matter and, where appropriate, provide a replacement (subject to stock availability) or issue a refund or store credit.

10. Shipping Restrictions

We do not ship certain high-value orders to P.O. Boxes. A physical delivery address where someone can sign for the parcel may be required.

We reserve the right to refuse or cancel shipments to locations where delivery is considered unreliable, unsafe, or restricted by applicable laws or courier limitations.